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Strong communication is one of the most important skills in the workplace - and one of the easiest to get wrong. Learn how to express yourself clearly, confidently and with impact. Whether you're giving a presentation, writing a report or managing a difficult conversation, this fully updated edition gives you the tools to build rapport, influence others and get your message across effectively. It includes a self-assessment tool to help you identify your communication style, plus practical exercises, checklists and top tips to use straight away. With Improve Your Communication Skills, you'll feel more confident in meetings, more persuasive in your writing and better equipped to succeed in your career.