{"product_id":"hospitality-and-customer-service-excellence-anita-keri","title":"Hospitality and Customer Service Excellence | Anita Keri","description":"Anita Keri\u003cbr\u003e\n\u003cstrong\u003eHospitality and Customer Service Excellence\u003c\/strong\u003e\u003cbr\u003e\n\nKruger Brentt Publisher UK. LTD.\u003cbr\u003e\n\u003cp style=\"color:red\"\u003e\u003cstrong\u003eLibro disponible en 5 dias hábiles.\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cstrong\u003ePáginas:\u003c\/strong\u003e 268\u003cbr\u003e\n\u003cstrong\u003ePrecio:\u003c\/strong\u003e 5895.0\u003cbr\u003e\n\u003cstrong\u003eEstado:\u003c\/strong\u003e Nuevo\u003cbr\u003e\n\u003cstrong\u003ePeso:\u003c\/strong\u003e 0.51 kgs.\u003cbr\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9781787153905\n\u003cp\u003e1. Customer Service Fundamentals: Introduce core principles of excellent customer service in the hospitality industry including effective communication active listening and personalized service to enhance guest satisfaction and loyalty.2. Service Quality Standards: Discuss key service quality standards and frameworks such as SERVQUAL and ISO 9001 that guide the delivery of high-quality hospitality services and ensure consistency in service excellence.3. Guest Experience Management: Explore strategies for managing and enhancing the guest experience including pre-arrival interactions on-site service and post-departure follow-up to create memorable and positive experiences.4. Handling Complaints and Feedback: Address techniques for effectively managing guest complaints and feedback including resolving issues promptly empathetically and professionally to turn negative experiences into opportunities for improvement.5. Staff Training and Development: Highlight the importance of staff training and development programs in promoting service excellence including training on customer service skills cultural sensitivity and problem-solving techniques.6. Service Recovery Strategies: Explore strategies for effective service recovery including proactive measures to prevent issues systematic approaches to addressing service failures and techniques for rebuilding trust and ensuring guest satisfaction.\u003c\/p\u003e","brand":"Kruger Brentt Publisher UK. LTD.","offers":[{"title":"Default Title","offer_id":55434512498856,"sku":"1715009","price":5895.0,"currency_code":"UYU","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0526\/8960\/0680\/files\/POCI-9781787153905_POCI-_9781787153905.jpg?v=1776326442","url":"https:\/\/www.libreriapocho.com.uy\/products\/hospitality-and-customer-service-excellence-anita-keri","provider":"Librería Pocho","version":"1.0","type":"link"}