{"product_id":"digital-first-customer-experience-joe-wheeler","title":"Digital-First Customer Experience | Joe Wheeler","description":"Joe Wheeler\u003cbr\u003e\n\u003cstrong\u003eDigital-First Customer Experience\u003c\/strong\u003e\u003cbr\u003e\nSeven Design Strategies from the Worlds Leading Brands\u003cbr\u003e\nKogan Page\u003cbr\u003e\n\u003cp style=\"color:red\"\u003e\u003cstrong\u003eLibro disponible en 5 dias hábiles.\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cstrong\u003ePáginas:\u003c\/strong\u003e 328\u003cbr\u003e\n\u003cstrong\u003ePrecio:\u003c\/strong\u003e 1450.0\u003cbr\u003e\n\u003cstrong\u003eEstado:\u003c\/strong\u003e Nuevo\u003cbr\u003e\n\u003cstrong\u003ePeso:\u003c\/strong\u003e 0.5 kgs.\u003cbr\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e 9781398612631\n\u003cp\u003eWINNER: NYC Big Book Award 2024 - Sales \u0026amp; MarketingThe definitive guide to designing digital-first experiences customers love.In his third book on the topic of customer experience, bestselling author and consultant Joe Wheeler tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.Part One introduces the new \"3 Cs\", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale.\u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Default Title","offer_id":55209632465064,"sku":"1705565","price":1450.0,"currency_code":"UYU","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0526\/8960\/0680\/files\/POCI-9781398612631_POCI-_9781398612631_caf6197c-9159-4e4a-bae8-78ea2abbe1bb.jpg?v=1782276764","url":"https:\/\/www.libreriapocho.com.uy\/products\/digital-first-customer-experience-joe-wheeler","provider":"Librería Pocho","version":"1.0","type":"link"}