{"product_id":"customer-passion-steven-van-belleghem","title":"Customer Passion | Steven Van Belleghem","description":"b'Steven Van Belleghem'\u003cbr\u003e\n\u003cstrong\u003eb'Customer Passion'\u003c\/strong\u003e\u003cbr\u003e\nb'101 Ways to Meet Customer Expectations and Stand Out'\u003cbr\u003e\nb'Kogan Page'\u003cbr\u003e\n\u003cp style=\"color:red\"\u003e\u003cstrong\u003eLibro disponible en 5 dias hábiles.\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cstrong\u003ePáginas:\u003c\/strong\u003e 248\u003cbr\u003e\n\u003cstrong\u003ePrecio:\u003c\/strong\u003e 1595.0\u003cbr\u003e\n\u003cstrong\u003eEstado:\u003c\/strong\u003e b'Nuevo'\u003cbr\u003e\n\u003cstrong\u003ePeso:\u003c\/strong\u003e 0.383 kgs.\u003cbr\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e b'9781398627826'\n\u003cp\u003eb'Build a customer culture that drives consistent, human-centred business results.;br;br;br;b;i;Customer Passion by b;Steven Van Belleghem; is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.br;br;br;You39;ll discover how to:br;- Apply customer experience principles that improve engagement and loyaltybr;- Implement practical models that turn empathy into operational excellencebr;- Optimize processes to align automation with authentic human connectionbr;- Develop consistent habits that create emotional impact and brand trustbr;- Build credibility by applying frameworks used by leading global organizationsbr;br;br;Grounded in real-world insight and shaped by global best practice, b;i;Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.br;br;br;b;i;Themes include:i; customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization;p;'\u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Default Title","offer_id":55710246240424,"sku":"1720926","price":1595.0,"currency_code":"UYU","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0526\/8960\/0680\/files\/POCI-9781398627826_POCI-_9781398627826.jpg?v=1783551335","url":"https:\/\/www.libreriapocho.com.uy\/products\/customer-passion-steven-van-belleghem","provider":"Librería Pocho","version":"1.0","type":"link"}