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b'Build a customer culture that drives consistent, human-centred business results.;br;br;br;b;i;Customer Passion by b;Steven Van Belleghem; is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.br;br;br;You39;ll discover how to:br;- Apply customer experience principles that improve engagement and loyaltybr;- Implement practical models that turn empathy into operational excellencebr;- Optimize processes to align automation with authentic human connectionbr;- Develop consistent habits that create emotional impact and brand trustbr;- Build credibility by applying frameworks used by leading global organizationsbr;br;br;Grounded in real-world insight and shaped by global best practice, b;i;Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.br;br;br;b;i;Themes include:i; customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization;p;'