{"product_id":"customer-experience-excellence-knight-conway","title":"Customer Experience Excellence | Knight, Conway","description":"b'Tim Knight, David Conway'\u003cbr\u003e\n\u003cstrong\u003eb'Customer Experience Excellence'\u003c\/strong\u003e\u003cbr\u003e\nb'The Six Pillars of Growth'\u003cbr\u003e\nb'Kogan Page'\u003cbr\u003e\n\u003cp style=\"color:red\"\u003e\u003cstrong\u003eLibro disponible en 5 dias hábiles.\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cstrong\u003ePáginas:\u003c\/strong\u003e 272\u003cbr\u003e\n\u003cstrong\u003ePrecio:\u003c\/strong\u003e 1595.0\u003cbr\u003e\n\u003cstrong\u003eEstado:\u003c\/strong\u003e b'Nuevo'\u003cbr\u003e\n\u003cstrong\u003ePeso:\u003c\/strong\u003e 0.418 kgs.\u003cbr\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e b'9781398600997'\n\u003cp\u003eb\"Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver.However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated bythe global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and'think customer' at every single touch point.\"\u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Default Title","offer_id":55709764845736,"sku":"1720860","price":1595.0,"currency_code":"UYU","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0526\/8960\/0680\/files\/POCI-9781398600997_POCI-_9781398600997.jpg?v=1783547428","url":"https:\/\/www.libreriapocho.com.uy\/products\/customer-experience-excellence-knight-conway","provider":"Librería Pocho","version":"1.0","type":"link"}