{"product_id":"borders-in-service-mirch-ani-poster","title":"Borders in Service | Mirch, Ani Poster","description":"b'Mirch, Ani Poster'\u003cbr\u003e\n\u003cstrong\u003eb'Borders in Service'\u003c\/strong\u003e\u003cbr\u003e\n\nb'University of Toronto Press'\u003cbr\u003e\n\u003cp style=\"color:red\"\u003e\u003cstrong\u003eLibro disponible en 5 dias hábiles.\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cstrong\u003ePáginas:\u003c\/strong\u003e 288\u003cbr\u003e\n\u003cstrong\u003ePrecio:\u003c\/strong\u003e 1650.0\u003cbr\u003e\n\u003cstrong\u003eEstado:\u003c\/strong\u003e b'Nuevo'\u003cbr\u003e\n\u003cstrong\u003ePeso:\u003c\/strong\u003e 0.421 kgs.\u003cbr\u003e\n\u003cstrong\u003eISBN:\u003c\/strong\u003e b'9781487520595'\n\u003cp\u003eb'Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.'\u003c\/p\u003e","brand":"University of Toronto Press","offers":[{"title":"Default Title","offer_id":55848404517032,"sku":"1726271","price":1650.0,"currency_code":"UYU","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0526\/8960\/0680\/files\/POCI-9781487520595_POCI-_9781487520595.jpg?v=1786075958","url":"https:\/\/www.libreriapocho.com.uy\/products\/borders-in-service-mirch-ani-poster","provider":"Librería Pocho","version":"1.0","type":"link"}